Difficulties: Xerox had no problem tapping into their engineers knowledge while the economy was slow, but as soon as the economy starts to rise and jobs for all kinds of skilled workers are demanded, Xerox engineers will leave. Now on the other hand, Xerox will have to also worry about downsizing, because laying off workers doesn't mean Xerox don't need what they know, but they just can't afford them anymore. Xerox, will still need to figure out how they can capture knowledge with many difficulties that could arise.
Lessons Learned: Xerox learned many lessons from their KM. The biggest lesson learned was to always learn the work culture, and that one solution doesn't fit every community's needs. Technology should be used as a tool in the KM process, and not labeled as the primary function. KM's should always start small with short term pilot projects, so organizational weaknesses can be handled before long-term plans are made. Also, realizing that each community works differently with KM's. For example, what might work for company A, doesn't mean its gonna to work for company B.
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